CANCELLATION & REFUND POLICY

Cancelling a course close to commencement date impacts on all parties involved, therefor cancellation or changing a course should be considered a last resort.


AHEAD Training Group agrees to refund or transfer course fees according to the following terms:



Failure to Attend

The participant, who has been confirmed into a course and fails to physically attend without prior notice, will have course fees withheld in total as a cancellation fee unless a doctor’s medical certificate is supplied within 24 hours and covers the date of the course.


If a medical certificate is provided, the participant is entitled to a transfer into a future AHEAD Training Group course (within 6 months of the original course commencement), not a refund.



Late Attendance

If a participant is more than 20 minutes late to a course, they may not be admitted & a rescheduling fee of 50% of the course fee may apply.



Course Cancellation and Rescheduling

A minimum of 48 hours’ notice is required to reschedule a course and an additional $10 rescheduling fee will apply per course



A minimum of 48 hours’ notice is required to cancel a course.


If cancellation notice is greater than 48 hours, a $30 cancellation fee applies, and the remainder of the cost will be returned to the applicant. If the course is cancelled within 48 hours of the commencement time, course fees will be withheld in total and the applicant will be entitled to transfer into a future AHEAD Training Group course (within 6 months of the original course commencement) but no refund will be provided.


If a deposit has been made for a course, then the same policies apply to these funds as would apply to a full payment policy.



This cancellation and refund policy applies to all courses, services and events managed by AHEAD Training Group. For a list of current courses and services please refer to the course dates currently listed on the AHEAD Training Group Web Page or contact AHEAD Training Group via email info@aheadtraininggroup.com.au



All refunds and cancellation fees will be administered at the sole discretion of AHEAD Training Group management.


We thank you for your cooperation in complying with AHEAD Training Groups Cancellation / Refund Policy.


AHEAD Training Group trading address: 4 Barcelona avenue, Keilor 3036 Australia


Contact: 0425870244